HBO Max issues can pop up at any time, and they can be frustrating if you’re trying to enjoy a show like The Last of Us. If you’re having trouble using HBO Max, we want to show you how to fix some of the more common issues so you don’t miss anything.
If you turn on HBO Max to watch a series premiere or a hit show just to have a hard time, you’re not alone. HBO’s website sometimes crashes under load, and many people are dealing with buffering issues, app crashes, and various other bugs and issues.
HBO Max’s problems aren’t limited to days when series premieres or new episodes of popular shows air. They can happen anytime and anywhere. HBO Max issues are annoying, but in most cases, they’re pretty easy to fix.
In this guide, we’ll help you determine if your HBO Max is malfunctioning. We’ll also help you troubleshoot network issues, login issues, and issues with the HBO Max app for iPhone, Android, and other platforms.
Is HBO Max going out of business?
If HBO Max starts crashing, you need to check if the service is down. To do this, you can use DownDetector to see what problems people are currently having with HBO Max.
If you notice a large number of complaints, it may be a system-wide issue. At that point, you might want to get up and find something else to do while the company works to solve the problem.
We also recommend checking with the HBO Max support account on Twitter to see if there’s an outage or if there’s an issue on your end.
If no major outages occur, you may want to reset your Wi-Fi connection or try steaming over a cellular connection/mobile hotspot to see if that resolves the issue.
How to fix HBO Max streaming issues
Streaming issues (slow speed, inability to stream, poor quality, etc.) are some of the most common problems with HBO Max. If videos on the HBO Max website or in HBO are not playing properly, there are some remedies you can try for iOS, Android, or other Max application for the system.
If you are having trouble streaming content on the HBO Max website, you will need to log out of your HBO Max account. Once done, clear your browser’s cache. You’ll find it in your browser’s preferences/settings.
After clearing the cache, try logging in again to see if the streaming issue is resolved.
If you’re still unable to stream properly, we recommend restarting your router as the issue is most likely related to your home connection. Unplug your router for a minute, then plug it back in. If you use a mesh Wi-Fi setup like eero, make sure you unplug that too.
At this point, we highly recommend running a Speedtest to ensure your speeds are sufficient to handle streaming HD/SD content. Streaming content from HBO Max requires a minimum download speed of 5 Mbps.
If this doesn’t work, close all applications and shut down the computer. Unplug the router for another minute, plug it back in, and then start the computer again.
If you’re having trouble streaming through the HBO Max app, here are some things you can try.
In most cases this is probably your connection. Likewise, you’ll need a download speed of at least 5 Mbps to stream via the HBO Max app.
The app will adjust the quality of the content you’re watching based on your connection speed. So if it’s slow, you might see lower quality, or in some cases, nothing at all.
The first step is to check your connection by running Speed test. If you notice something unusual (or even if you don’t), try restarting your router. If you’re streaming over a cellular connection, you’ll want to move to a better service area if possible.
If this doesn’t help, try restarting the app and/or the device you’re streaming from. You can also try using a wired connection if available. Running an Ethernet cable directly from your router to your Xbox or PlayStation can help increase your network speed.
If your router is old, you may want to consider buying a new one. Newer, faster models can help alleviate these issues.
How to fix HBO Max login issues
If you can’t remember the email address you used to log into HBO Max, HBO recommends that you contact them.If you can’t log in on your computer, try logging in on your phone to make sure it’s not related to your account/subscription. If the login issue is limited to your computer, you can try the following:First, try logging in using a different browser.
So if you’re using Chrome on your Mac , give Safari a try.If this doesn’t work, try clearing your browser’s cookies. Once done, restart your browser and try logging into this again.If this doesn’t help, clear your browser’s cache.
How to fix HBO Max app issues
If you’re having trouble using the HBO Max app on your iPhone, iPad, Android phone or tablet, Xbox, or PlayStation, here’s how to fix most issues.
First, make sure your HBO Max app is up to date. HBO is constantly improving the app and fixing some lingering issues, and there’s a good chance the latest version will fix your issue.
We also recommend installing the latest software updates for your device. For iPhone, this means updating to the latest version of iOS. If you own an Android device, please install the latest version of Android for your device.
If you don’t want to update, or if an issue prevents you from using the latest version, close the app and reopen it. This has worked for us many times in the past. If that fails, restart your phone, tablet, or console.
If this doesn’t work, try reinstalling the app, deleting it from your phone, tablet or console, and downloading it from the appropriate store.
How to fix HBO Max no video issue
If there is sound but no video when you try to watch a show, the problem is most likely related to your Wi-Fi or cellular data speed. If your speed is extremely slow, you may not see anything on the screen.
First, check your connection to make sure it’s fast and stable enough to handle HBO Max content. If your connection check is successful, there are a few other things you can try.
If you can’t see the video on your computer, try closing all applications and restarting. In case you don’t see any images on your phone, tablet or console screen, please restart the app and/or your device.
How to fix HBO Max sound issues
In case you’re receiving video but no sound while watching HBO Max content, you’ll first want to make sure your device is not muted.
If the volume switch is on and your speakers play well with other apps and services, try restarting the app. If you are watching on a computer, please exit and close your browser. re-register.
In case this doesn’t work, make sure your device is updated to the latest software. If there are Xbox system updates available or new iOS updates available for download, try installing them to see if that helps.
If you’re using a PC, you should also make sure you’re running the latest audio drivers.
How to fix HBO Max HDCP error
In rare cases, you see HDCP (High-bandwidth Digital Content Protection) error pop-ups while using it, try this.
First, check to make sure all cables are connected correctly. If you are using a PC, make sure your video drivers are currently up to date. In case you are running an AMD graphics card, go here. If you have an NVIDIA graphics card, go here.
In case you’re trying to stream on a mobile device, close and reopen the HBO Max app.
If you are watching content on your PC, please close your browser. Reopen your browser, avoid using incognito mode, and try logging into HBO Max.
How to fix HBO Max password issues
If you need to reset your HBO Max password, you can request to create a new password. Once requested, a password reset email will appear in your email within a few minutes.
If you still don’t see the reset password email in your inbox, you might not have an email address associated with your HBO Max account. If this is the case, you will need to add an email and password to your account.
How to fix HBO Max service error issues
This “service error” issues are fairly common. If you start noticing this issue, there are a few things you should try before contacting HBO’s customer service.
First, you need to make sure you are running the current version of the application. Head to the App Store or Google Play Store and check for updates. If an update is available, download it to your device.
In case you’re running the latest version, try closing the app and restarting your device.
If it still doesn’t work, you need to narrow down the culprit. To do this, you’ll need to try other shows or movies to determine if the problem is limited to what you’re currently watching, or if it’s a larger issue. If the problem is limited to a specific show, you’ll need to contact HBO.
If this doesn’t work, you will need to reset the connection. Unplug the router/modem for one minute and then plug it back in. Now open it and try again.
If you still can’t resolve the service error, you will need to contact HBO.
How to Fix HBO Max “Not in Service Area” Issue
If you notice a “Not in Service” message when trying to watch content on this, there may be an issue with your IP address.
It is currently limited to the United States and U.S. territories. It is possible that your IP address has been identified as being outside the United States.
The first thing to do is to turn off your device with it. After shutting down, reset the modem/router. Plug it back in and start your device again.
If you use V or web proxy, you need to try disabling it to make sure your IP address is not blocked.
If it still doesn’t work, you’ll need to call HBO and provide them with your Internet Service Provider (ISP) and your IP address.
You can find your IP address here.
HBO Max issues with older Apple TVs
It does not support second- and third-generation Apple TV models. This is permanent and we will not see support in the future.